Terms & Conditions
Using
this site and/or placing an order on this website you agree to be bound by the
following terms and conditions. We recommend taking a few moments with a cup of
tea, to read these terms and conditions carefully
before placing your order.
These terms apply to goods ordered
via the internet and over the phone. Internet offers relate to internet
transactions only and may not be available in store. Likewise, temporary or
local special offers in store do not apply to internet prices unless expressly
specified.
We reserve the right to vary these
terms and conditions at any time, but in respect of any ordered goods, the
terms and conditions which apply shall be those which you accepted when placing
your order.
1. Use of the Website
To purchase goods from
our website you must be over eighteen years of age. All Payments of goods are
made via PayPal. You also must ensure to give us your real name, address, phone
number, email address and any other details that we may require to process your
order and for delivery.
We reserve the right to:
- Decline a new customer registration or
suspend a customer's account at any time and at our sole discretion.
- Tea Breeze/Mackwoods reserves the right, in
our absolute discretion, to terminate your access to all or part of the
services with or without notice.
- Tea Breeze/Mackwoods Tea reserves the right
in our absolute discretion to discontinue the website or services, or any part
thereof, at any time, with or without notice.
2. Availability
Goods are subject to availability.
Our acceptance of your offer to purchase our goods is subject to their
availability. Our acknowledgement of order acceptance via the web or email is
not a guarantee of delivery. If we are unable to deliver the goods which you
have offered to purchase we will let you know as quickly as possible and a full
refund will be given.
Orders that include sale items may be sent
incomplete if certain sale lines are out of stock. Your payment will be
refunded and you will be notified as above.
3. Purchase for Non-Domestic Use
We have selected our products on the basis
that they will be used for domestic use only. Where you decide to use the
products in the course of a business, we exclude (to the fullest extent
permitted by law) those warranties and conditions relating to fitness for a
particular purpose.
4. Pricing, Description and Product
Information
The prices which you must pay for the
products that you order are set out on the website at the time you place your
order (plus a delivery charge) except where we discover an error in the price
of the products you have ordered. In this event, we will inform you as soon as
possible after receiving your order and give you the option of reconfirming
your order at the correct price or cancelling it. If we are unable to contact
you we will treat the order as cancelled.
The prices quoted on this website apply
only to products sold via this website. Where the same products are
available in our stores or via other stockists different prices may apply.
All prices are shown in £s sterling.
Although we will take all reasonable care
to ensure that all descriptions, details and prices of products appearing on
the website are correct at the time when the information was inputted onto the
system, the information appearing on this website at any time may not reflect
the exact position at the moment you place an order.
Please be aware that the colours and
appearance of our products may vary slightly from the way they appear on the
screen and we cannot guarantee that your monitor screen will accurately reflect
the colour of the product on delivery. All measurements and sizes are
approximate, although we make every effort to ensure that they are as accurate
as possible.
In order to keep our website as accurate
and as up to date as reasonably possible, it may be necessary from time to
time, to restrict access to the site in order to undertake necessary
maintenance work. We will make every effort to ensure that any down time or
restricted access is kept to a minimum.
5. Placing an Order and Order Acceptance
The Order Acknowledgement email and order
number are not an order confirmation or order acceptance from us.
Acceptance of your order and the completion of the contract between you and us
will take place on despatch to you of the products ordered unless we have
notified you that we do not accept your order or you have cancelled it.
Where items are despatched separately, our acceptance of the order in respect
of each item takes place when that item is dispatched. Our carrier will make
every reasonable effort to contact you to make delivery, but if they are unable
to do so then your order will be cancelled and payment refunded to your card.
All Payments are made via your PayPal
account.
7. Delivery
We deliver to the UK and to international countries.
All orders over 60kg must be placed via the Customer
Services team who can be contacted on +44207 823 7723.
All Tea Breeze/Mackwoods UK mainland
deliveries are made by courier and are delivered between 9:00am and 5:00pm
Monday to Friday, excluding any bank holidays. Saturday deliveries are made
between 9:00am and 12:00pm. Deliveries can sometimes be made outside of these
hours.
If you are not at home between 9:00am and 5:00pm Monday
to Friday, we recommend arranging delivery to your work address. If we do
deliver to you at home and no one is in, our couriers will leave a card telling
you about how to collect your delivery. Any unclaimed or undelivered orders
will eventually make their way back to our warehouse.
8. Governing Law
The contract between you and Tea Breeze/Mackwoods under
which you have made your purchases it is agreed shall be governed by and
interpreted in accordance with English law, and the English courts shall have
jurisdiction to resolve any disputes between us. This does not affect your
statutory rights.
9. Company Details
Mackwoods Ltd
PO BOX 33793
Knightsbridge
London, England
